How do you feel when someone apologizes to you? Do you feel vindicated? Does it fire you up? Or do you feel like they genuinely care? Like they understand you are unhappy or have had a bad experience and they regret that? A simple, heartfelt apology can change any conversation and take it from a […]
The Power of an Apology Read More »
How many software platforms do you have? How many trials, paid memberships and training are you signed up for? I get it. There are some amazing software platforms out there, each doing something slightly different. And regardless of what function you are wanting to take online, there are a number of different choices for each
Be Loyal Where it Counts Read More »
So, the question of the hour. Why haven’t you launched your business/course/product/coaching yet? Are you asking yourself this question? Do you wonder why, with all the training you have paid for and taken, you still haven’t launched? You are still stuck, not knowing what to do or where to start? You are not alone! In
Why You Haven’t Launched Yet, and What To Do About It Read More »
What is the best customer service experience you have ever had? It doesn’t matter what company, or even what industry. Just think back to one that really stands out to you. A time you started working with a company or provider and you were totally blown away by the experience you had with them. That’s
Onboarding Like a Boss Read More »
With kids across the country heading back to school we are faced with the apparent inevitability of busy days, frantic evenings, and packed weekends. Running kids back and forth to activities, meeting with teachers, packing lunches, supervising homework and so much more will change the landscape of days for those of us who work at
Get Control of Your Day Read More »
“Fine”, is what you’d probably answer, if someone asked you this question. Actually, “fine” is what we say to be polite, no matter HOW we are feeling! We’re all taught that. Think about the last hundred times you said or heard, “How are you”? Wasn’t the answer usually, “Fine”? That’s why it’s so important to
Email marketing remains one of the most powerful ways to connect with your clients and prospects. According to a June 2016 survey of US marketers conducted by the Direct Marketing Association email has a median ROI of 122%, more than 4 times higher than other marketing formats! That is an amazing increase over things such
10 Ways to Improve Your Email Marketing Results Read More »
Having a website is a good thing, right? An essential thing even…right? Right. With conditions. Having a quality website for your business is essential now. Particularly since Coronavirus and the new way businesses are learning to operate, having a quality and accessible website is a requirement for doing business today. (There are, as always, exceptions
5 Ways to Tell if Your Website is Outdated Read More »
I did a dumb thing the other day. That’s not all that unusual for me, but this one stayed with me for a while and I think something interesting came out of it. Have you ever whipped out a quick answer to an email and hit the “send” button? I mean, hit it too fast?
Shootin’ From the Hip Read More »
Have you ever just jumped in the car and started driving, making decisions about turning right or turning left as you get to each intersection? Maybe you decide while on the road where you’ll stay at night…maybe you change your mind and decide to change course part way through your journey? It can be incredibly
Become a Better Project Manager with this ONE Thing Read More »
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